How Unified communications is a top priority for IT departments?

Businesses are now more likely to use unified communications (UC) solutions. Between 2022 and 2028, the value of the global UC market is expected to increase by an average of 20.5% per year.

Communications silos can affect how your organisation interacts with people inside and outside of it, how productive your team is, and how much money your business makes overall. As more companies move toward remote or hybrid work environments, it’s more important than ever to have a robust communications platform that keeps your teams in touch no matter where they are.

VoIP service providers have enhanced to offer complete UC solutions that bring all parts of business communications together on a single platform. Understanding the benefits of UC is the first step in deciding if it’s appropriate for your company and how it can help your teams stay productive and better serve clients.

Unified Communications (UC) technology?

About Unified Communications (UC) technology?

Unified communications, or UC, is a type of technology that allows organisations to communicate in more than one way. This combines voice, video, and text communication into one platform, which makes it easier for business owners to manage their teams and work together. It has grown into a large industry with many services and products, from apps to software to hardware devices, that help businesses improve their productivity and customer service while saving money on communication costs. It is often used in contact call centres, but companies of any size can also use it. In fact, many businesses are already using it to improve customer service and boost productivity.

Unified communications may seem like a new idea, but it’s not. Even though it’s been around for decades, the term “unified communications” didn’t become popular until about five couple of years ago.

Common things about UC

In a nutshell, UC is a business communications system that lets employees talk to each other, share information, and work together. Customers can also use several voice and video services.

Some of the most common specialties of UC are listed below:

Video Conferencing
Virtual Meeting Rooms
Voice Over IP (VOIP)
Sharing the screen during presentations
Voice calls and voicemail

The service experience for customers is better with unified communications.

Customers get excellent service from unified communication. By using UC tools like instant messaging, email, and the phone, employees can talk to each other simultaneously and resolve a problem more quickly. If you need to decide if you should use UC, here are four ways it can improve customer service.

Respond to Customer’s Inquiries Better Shortly

To enhance internal communication, UC is implemented by fusing a number of different real-time communication systems. Using UC, customers can choose the mode of communication that best suits them, which results in a significant reduction in the required time required to complete a request. The working relationship between customer support professionals and subject matter experts improves speed and effectiveness. Instant messaging, web conferencing, and video conferencing are all examples of ways that UC may seamlessly link an organisation. Other examples include telephone services such as click-to-call with desktop-based communications. You won’t have to put anybody on wait, and you’ll be able to provide more precise responses to their inquiries.

Help consumers find the best product

Have you ever been working with a good lead, only to have them mysteriously disappear without a trace and never be heard from again? You should endure better knowing you’re not the only one going through it all. More and more businesses are going through the same thing. So much so that people now say it was “professionally ghosted.” It’s because customers choose a cheaper offer at the last minute, but most of the time, they need correct information. One way to protect yourself from being “ghosted” is to use UC. Putting prospects in touch with professionals inside the company breaks down the barriers that keep people from talking. Then, these experts can point customers to the right products and suggest free extras.

Reap the pros of remote agents

Employers have become more interested in allowing workers to work from home over the last few years as businesses try to give their workers more freedom and flexibility. Even though working from home is a great way to boost productivity, it does bring a new set of problems for contact centres to deal with. It takes time to learn how to work with other people well. Building trust between the contact centre and the remote workers will take some time. Using unified communication is the perfect way to help close the gap between the two. UC uses something called “presence information,” which tells people who work in contact centres how available someone else is. This is important for the call centre so that employees save time trying to get in touch with someone who isn’t answering their phone.

Enhanced Sound Performance

The information superhighway gets backed up when the audio quality needs to improve. It stops customer service reps from doing their jobs right away, which means problems don’t get solved and questions don’t get answered. The solution to this problem is unified communication, which has better sound quality than traditional phone service. Wideband sound from UC makes it seem like phone calls are going more smoothly, which can make customers happier and, in turn, lead to more sales opportunities.

Transitioning to UC with TOS

Once you’ve decided to use Unified Communications, you’ll need a solution to help you make this critical change. In a constantly changing world, it is essential to choose a solution that is easy for your organisation to adopt and stick to. TECHOM Systems offer a Unified Communications solution that helps organisations figure out what they need from a UC strategy, create a roadmap based on those needs, and manage the environment that has been set up. A solution like TOS is helpful for users in terms of adoption and a significant investment in your business’s growth.

Also, TOS can help with moving to the cloud. Microsoft Teams built its own infrastructure for its cloud services.

We will ensure that your organisation’s adoption process goes smoothly so everyone can keep communicating well.