Why Cloud Telephony Need of Every Business Communication?

Cloud Telephony is speeding up businesses by making solutions more flexible and cheaper. Business communications also embrace this innovative technology as a critical part of any business. More and more telecommunications companies are offering cloud voice solutions for businesses.

This blog post will define what a cloud phone system consists of, why you might want one, and how to choose the best one, like TECHOM Systems. The days of bulky hardware and clumsy cables are over. Conversely, more and more businesses are switching to cloud-based phone systems, cutting operation costs.

Cloud-based phone management systems have carried the cloud-based world by surprise. Read on to learn what they are and why they are so popular if you need to know what they are.

Introduction of Cloud Telephony System 

Traditional telephony systems make a connection by using a lot of cables or fiber optics. In contrast, cloud-based telephony systems do not need thousands of cables and complex infrastructure on-site because all interaction and voice traffic occurs over the internet. 

A cloud telephony system, also called a cloud PBX, hosted PBX, virtual PBX, or hosted phone system, is a VoIP telephony system that can be reached through an IP network in the cloud. It is delivered and managed entirely over the Internet, reducing the amount of money that needs to be spent on communications infrastructure. Configuration and deployment are convenient and easy, which saves companies money on IT costs. You can buy a cloud telephony system from a service provider and pay for it by the month.

Cloud-based telephony systems work

Before understanding how cloud phones work, you must know how typical systems work. A part of most business phone systems is called “PBX,” which stands for “Public Branch Exchange.” 

PBX (Public Branch Exchange)- PBXs route urges both inside a business and to the world at large. The PBX is a box with cables and routers in a typical phone system on the business’s property. In a cloud system, however, the PBX is in the Cloud. It is like a virtual PBX.

So, cloud-based phone management systems can make phone calls by dividing your voice into small digital packets sent to the person you are calling as data over the internet.

Key features of Cloud-based telephony system

Cloud phones are a more advanced and efficient version of wire-based landline telephones. Because of this, it has many valuable features that we will discuss below.

1. Unified Communications

With a virtual phone system, businesses can manage all business interactions, like instant messaging, conference calls, and video calls, from a single tool.

So, the workplace becomes one big unit where people are most productive and efficient. Also, setting up each communication method on-site separately is much more expensive than setting up cloud telephony. 

2. Information storage and analysis 

Cloud phone systems enable businesses to use data storage and analysis to improve how they run their businesses and make decisions. 

With this functionality, it is much faster and easier to store, access, and analyze substantial amounts of data. 

3. Team Collaboration management 

When people switch to a cloud business phone, one of their goals is to make a virtual workplace that looks and feels like a real office. Most of the time, this is done to get people to work together, especially in places where people work from home. 

With capabilities like web conferences, webinars, screen sharing, and screen-casting, your team members can work on projects of varied sizes and levels of difficulty from anywhere in the world.

4. Artificial Intelligence 

It is common knowledge that a successful business understands and meets its customers’ needs. The best way to do this is with artificial intelligence in cloud telephony. 

It aims to make efficient communication to a new level by combining features like sentiment analysis, speech-to-text, data analytics, natural language processing, and more. 

AI’s goal is to understand what customers want so that they can have a better experience. 

5. Compatibility 

VoIP phone systems may be most attractive because they let you keep your CRM tools, communication channels, data, and productivity apps in one place.

This makes running your business a lot easier.

Do you need a cloud phone system? When would be better and easy to shift? 

Some businesses now use cloud phone systems. Some people are working on the move. And some choose to stick with an on-site PBX. The thing is, there is no better choice in the end.  

Every business has its own set of needs based on size, conditions, and budget, so choose the one that fits your business best. 

Here are some businesses that could benefit from a cloud phone system:

• Businesses do not keep up with PBX equipment because they need more IT staff. 

• Festive companies whose communication needs change 

• Companies that have more than one location. 

• Start-up companies that are overgrowing need to know their future capacity needs. 

• Organizations with a lot of teleworkers and people who work from home. 

• Businesses that do not have regular office space. 

Switching to a phone system that runs in the cloud is relatively easy for the business. Before making a move, you should carefully consider your needs and the main pros and cons of your options: 

• How many users do you think will work on your system? 

• Do you think the number of users will grow shortly? 

• How complex do call management needs need to be? 

• How do you get started, and how much does it cost? 

• How can you incorporate the new cloud phone system with phones you already have? 

• Are there any expenses on top of the regular fee that depends on how much I use it? 

• Have you other cloud-based services, and can they work with the cloud phone system? 

We could keep going. It takes a moment to examine all the options and choose a VoIP provider. We have put together An Ultimate Customer service on all Business Phone Systems so that you can use it to help you make a choice.

Introducing TECHOM Systems for Cloud-based Phone System 

TECHOM Systems offers Cloud Voice Solutions which gives enterprise-level features and advanced UC capabilities, giving businesses a reliable, affordable cloud communication solution. 

We will assess your business requirements and create a plan with the best practices applied. This helps to get the best of deployment with peace of mind.

Why not to speak our Solution Experts to get started with your Cloud Phone System journey? 

Call us now at +61 3 9005 6868 or drop the email at hello@techomsystems.com.au