Rip Out Your PBX. Unify Your Communications.
Stop paying for disconnected phone systems, expensive SIP lines, and disjointed meeting software. We transform Microsoft Teams into a powerful, cloud-native PBX, bringing your calls, video, and chat into a single, seamless pane of glass.
Request a Comms Assessment
Still paying separate bills for phones, video, and chat? Let our architects design a consolidated pricing model for your business.
Key Business Challenges
"Organizations managing disparate systems for telephony and collaboration incur up to 40% higher telecom OpEx compared to unified cloud PBX platforms."
- IT Cost Analysis ↗"In a remote-first world, forcing employees to use personal cell numbers for client calls actively violates data privacy and compliance standards."
- Compliance Mandate ↗The On-Premise PBX Trap
Still paying a third-party vendor to come on-site just to change an extension name or reset a voicemail PIN? On-premise PBX systems are a massive financial drain that anchor you to a physical office.
Collaboration Fatigue
Zoom for video, a physical desk phone for calls, and Slack for chat. Juggling multiple disjointed apps destroys productivity and inflates software licensing costs.
Compromised Client Data
When remote staff call clients from their personal mobiles, you lose all oversight. If that staff member leaves, the client relationships leave with their phone number. That's a critical business risk we solve.
Tailored IT for Complex Sectors
We don't believe in one-size-fits-all. Our solutions are engineered to meet strict compliance and operational demands across these key industries.
Non-Profit
Cost-effective IT strategies and robust collaboration.
Food & Beverage
Secure supply-chain operations for distributed franchises.
Banking & Finance
Bank-grade compliance and zero-downtime infrastructure.
Law Firms
100% data sovereignty and strict PII management.
Manufacturing
Secure IoT ERP deployments and factory-floor resiliency.
Education
Scalable campus networks and strict student data security.
Healthcare
Privacy Act compliant infrastructure and telehealth.
Real Estate
Centralized management with fast branch connectivity.
Government
Essential Eight implementation and disaster recovery.
Retail
Omnichannel infrastructure ready to automatically scale.
Professional Services
Secure client data portals and continuous collaboration.
Construction
Rugged site-to-site connectivity and CAD file handling.
Who This Is For
Our Unified Communications services are built for organizations tired of maintaining legacy hardware and dealing with disjointed remote work communication.
Hybrid & Remote Teams
Businesses that need staff to make and receive corporate calls from anywhere—using laptops or mobiles—without giving out personal phone numbers.
- Distributed Professional Services
- National Retail & Franchises
- Real Estate & Property Dev
Legacy Cost Cutters
Organizations overpaying for separate Zoom licenses, Slack subs, and legacy telco PABX maintenance contracts that want a single, consolidated bill.
- Manufacturing & Logistics
- Aged Care & NDIS Providers
- Financial Services & Accounting
Our Core Capabilities
Teams Voice & Direct Routing
We link Microsoft Teams directly to the PSTN (Public Switched Telephone Network). Make and receive external numbers natively inside your Teams app on any device.
Automated Call Routing
We architect complex Call Queues and Auto-Attendants (IVR). Press 1 for Sales, 2 for Support—all routed smartly based on staff presence and business hours.
Omnichannel Contact Center
For high-volume requirements, we bolt-on full contact center capabilities including live wallboards, supervisor barge-in, call recording, and CRM screen pops.
Business Continuity
If the NBN goes down at your physical office, your phones don't. Because Teams runs in Microsoft Azure, staff seamlessly continue making calls over 5G or from home.
Precision Engineering.
High-Velocity Execution.
Just like an elite pit crew, our 100% Australian-based engineering team works in perfect synchronization to optimize your IT performance and eliminate downtime.
Trusted by Australian Businesses
Don't just take our word for it. Here is what our clients have to say.
"The migration to Azure was completely seamless. Our team didn't experience a single minute of downtime. Truly professional."
David
Melbourne, VIC"Their priority support really means priority. Issue resolved in 8 minutes. Lifesavers!"
Sarah
Sydney, NSW"They aren't the cheapest MSP out there, but their strategic roadmap sessions and genuine 24/7 reliability make the ROI completely worth it."
Michael
Brisbane, QLD"The security audit uncovered vulnerabilities we had no idea existed. We sleep much better now."
Amanda
Perth, WA"Fantastic engineers. They speak our language and never confuse us with unnecessary tech jargon."
James
Adelaide, SA"We handed over our entire infrastructure to them and it was the best decision we made this year."
Emily
Gold Coast, QLD"The initial discovery phase took a bit longer than we anticipated, but it meant the actual migration went flawlessly without a single hitch."
Robert
Hobart, TAS"The transition to Microsoft 365 transformed how our remote teams collaborate. Incredible productivity boost."
Jessica
Melbourne, VIC"A genuine partner. They don't just fix IT, they align it with our business goals."
Daniel
Sydney, NSW"Cost-effective, reliable, and incredibly professional. Their 24/7 monitoring gives us total peace of mind."
Olivia
Canberra, ACT"They helped us achieve ISO 27001 certification flawlessly. Brilliant team with deep compliance knowledge."
Matthew
Brisbane, QLD"Our server costs dropped by 40% after they optimized our cloud environment. Huge win."
Chloe
Perth, WA"Fast response times, transparent communication, and genuine expertise. Everything you want in an IT partner."
Andrew
Sydney, NSW"Sometimes their security protocols feel a bit strict for our staff, but knowing we are completely protected from ransomware is a massive relief."
Sophie
Melbourne, VIC"Their vCIO actively helps us plan our budget and technology roadmap. It feels like having our own IT director."
Thomas
Adelaide, SA"Zero downtime during our massive server migration. I still can't believe how smoothly it went."
Emma
Brisbane, QLD"The migration to Azure was completely seamless. Our team didn't experience a single minute of downtime. Truly professional."
David
Melbourne, VIC"Their priority support really means priority. Issue resolved in 8 minutes. Lifesavers!"
Sarah
Sydney, NSW"They aren't the cheapest MSP out there, but their strategic roadmap sessions and genuine 24/7 reliability make the ROI completely worth it."
Michael
Brisbane, QLD"The security audit uncovered vulnerabilities we had no idea existed. We sleep much better now."
Amanda
Perth, WA"Fantastic engineers. They speak our language and never confuse us with unnecessary tech jargon."
James
Adelaide, SA"We handed over our entire infrastructure to them and it was the best decision we made this year."
Emily
Gold Coast, QLD"The initial discovery phase took a bit longer than we anticipated, but it meant the actual migration went flawlessly without a single hitch."
Robert
Hobart, TAS"The transition to Microsoft 365 transformed how our remote teams collaborate. Incredible productivity boost."
Jessica
Melbourne, VIC"A genuine partner. They don't just fix IT, they align it with our business goals."
Daniel
Sydney, NSW"Cost-effective, reliable, and incredibly professional. Their 24/7 monitoring gives us total peace of mind."
Olivia
Canberra, ACT"They helped us achieve ISO 27001 certification flawlessly. Brilliant team with deep compliance knowledge."
Matthew
Brisbane, QLD"Our server costs dropped by 40% after they optimized our cloud environment. Huge win."
Chloe
Perth, WA"Fast response times, transparent communication, and genuine expertise. Everything you want in an IT partner."
Andrew
Sydney, NSW"Sometimes their security protocols feel a bit strict for our staff, but knowing we are completely protected from ransomware is a massive relief."
Sophie
Melbourne, VIC"Their vCIO actively helps us plan our budget and technology roadmap. It feels like having our own IT director."
Thomas
Adelaide, SA"Zero downtime during our massive server migration. I still can't believe how smoothly it went."
Emma
Brisbane, QLD"The onboarding process was structured and professional. They documented everything meticulously from day one."
Joshua
Sydney, NSW"We got hit by a phishing attack, and their rapid response prevented what could have been a disaster."
Grace
Gold Coast, QLD"Moving to a cloud phone system was the best thing we did for our sales team. Crystal clear calls."
William
Melbourne, VIC"They treat our business as if it were their own. True dedication to client success."
Mia
Perth, WA"Our network speeds doubled after their infrastructure rebuild. Incredibly impressive work."
Ryan
Brisbane, QLD"Our legacy software caused some unexpected headaches during the upgrade, but their engineers worked through the weekend to ensure everything was perfect by Monday."
Lily
Sydney, NSW"Their expertise in Microsoft Defender has significantly hardened our endpoint security posture."
Alexander
Adelaide, SA"Honest advice, fair pricing, and highly competent engineers. We couldn't ask for more."
Isabella
Hobart, TAS"They streamlined our tangled messy network into a clean, modern, and highly secure environment."
Nathan
Melbourne, VIC"The proactive alerts mean they usually fix the problem before I even get the chance to call them."
Charlotte
Sydney, NSW"Having an entirely Australian-based support team makes a massive difference in communication and speed."
Nicholas
Perth, WA"They ran a flawless transition to Intune. Our mobile device fleet is finally under control and secure."
Ruby
Brisbane, QLD"I was highly skeptical about moving our entire infrastructure to the cloud, but their phased, risk-averse approach proved to be the absolute right call."
Samuel
Gold Coast, QLD"We lean on them for everything from daily support to major strategic overhauls. 10/10."
Evelyn
Melbourne, VIC"The most reliable IT support we've encountered. Their engineers are top tier and always happy to explain."
Lucas
Sydney, NSW"If you need a team that truly understands enterprise architecture and doesn't just do basic break-fix, these are your guys."
Harper
Brisbane, QLD"The onboarding process was structured and professional. They documented everything meticulously from day one."
Joshua
Sydney, NSW"We got hit by a phishing attack, and their rapid response prevented what could have been a disaster."
Grace
Gold Coast, QLD"Moving to a cloud phone system was the best thing we did for our sales team. Crystal clear calls."
William
Melbourne, VIC"They treat our business as if it were their own. True dedication to client success."
Mia
Perth, WA"Our network speeds doubled after their infrastructure rebuild. Incredibly impressive work."
Ryan
Brisbane, QLD"Our legacy software caused some unexpected headaches during the upgrade, but their engineers worked through the weekend to ensure everything was perfect by Monday."
Lily
Sydney, NSW"Their expertise in Microsoft Defender has significantly hardened our endpoint security posture."
Alexander
Adelaide, SA"Honest advice, fair pricing, and highly competent engineers. We couldn't ask for more."
Isabella
Hobart, TAS"They streamlined our tangled messy network into a clean, modern, and highly secure environment."
Nathan
Melbourne, VIC"The proactive alerts mean they usually fix the problem before I even get the chance to call them."
Charlotte
Sydney, NSW"Having an entirely Australian-based support team makes a massive difference in communication and speed."
Nicholas
Perth, WA"They ran a flawless transition to Intune. Our mobile device fleet is finally under control and secure."
Ruby
Brisbane, QLD"I was highly skeptical about moving our entire infrastructure to the cloud, but their phased, risk-averse approach proved to be the absolute right call."
Samuel
Gold Coast, QLD"We lean on them for everything from daily support to major strategic overhauls. 10/10."
Evelyn
Melbourne, VIC"The most reliable IT support we've encountered. Their engineers are top tier and always happy to explain."
Lucas
Sydney, NSW"If you need a team that truly understands enterprise architecture and doesn't just do basic break-fix, these are your guys."
Harper
Brisbane, QLDReady to experience enterprise-grade IT support?
Proven Solutions for Common Communication Headaches
Certified Voice Engineers
Porting business-critical 1300 numbers and configuring complex auto-attendants requires precision. We hold elite Microsoft credentials and are recognized experts in Enterprise Voice routing.
Microsoft Solutions Partner
Modern Work & Security
ISO 27001 Certified
Information Security Management
Zero
Number Loss Risk
We orchestrate the entire porting process with carriers directly. Your main business numbers will seamlessly cut over to the new system.
- Complex IVR & Call Queues
- 1300 / 1800 Number Porting
Your Path to Modernization
Telecom Audit
We review your current carrier bills, SIP trunks, PBX contracts, and map your precise call flow and routing requirements.
Architecture Build
Our engineers build the backend voice routes in Teams, including voicemail policies, auto-attendants, and emergency routing protocols.
Number Porting
We handle the friction of dealing with telcos, ensuring your existing numbers are successfully ported directly into the Microsoft ecosystem.
The Cutover
We execute a seamless flip. Staff arrive in the morning and their Teams client is now their fully functional business phone.
Download the Teams Calling Blueprint
Discover the exact ROI, migration strategy, and technical requirements needed to replace your legacy phone system with Microsoft Teams Calling.
Explore Our Complete IT & Cloud Solutions
Questions You're Probably Thinking
What is unified communications and do I need it?
Unified communications (UC) integrates voice calls, video meetings, instant messaging, file sharing, and voicemail into a single platform. Instead of using separate tools for phone calls, video conferences, and chat, everything operates from one application — typically Microsoft Teams — accessible from any device.
How much does unified communications cost for small business?
For Australian SMBs already on Microsoft 365, UC is largely included in your existing licence. Teams Phone adds $10–$20 per user per month. Teams Rooms hardware starts from $2,500 per room. TECHOM's deployment and configuration services are delivered as a fixed-fee project.
Can Microsoft Teams be my unified communications platform?
Yes — and it should be. Teams provides voice (Teams Phone), video (Teams Meetings), chat, file sharing (SharePoint/OneDrive), and meeting room integration (Teams Rooms) — all from a single application included with Microsoft 365 licensing.
What is the difference between UCaaS and VoIP?
VoIP (Voice over IP) replaces traditional phone lines with internet-based calling. UCaaS (Unified Communications as a Service) includes VoIP plus video, messaging, collaboration, and meeting capabilities — all delivered as a cloud service. Teams is UCaaS.