At TECHOM Systems, we are here to provide exceptional support services to our valued clients. We understand the importance of having reliable and responsive assistance when it comes to technology and software solutions. That's why we offer a range of support options, including Standard Support, Azure Standard Support, and Microsoft 365 Business Standard Support.

Our Standard Support offering is designed to cater to your general technology support needs. Whether you have questions, need troubleshooting assistance, or require guidance with your software or hardware solutions, our team of knowledgeable experts is here to help. We prioritize prompt response times and aim to resolve your inquiries efficiently, minimizing any disruptions to your operations. With our Standard Support, you can rely on us to provide you with the necessary assistance to keep your technology environment running smoothly.

For clients utilizing Microsoft Azure, we offer Azure Standard Support. Azure is a powerful cloud computing platform, and we understand the importance of having dedicated support to address any challenges or issues that may arise. Our Azure-certified professionals are well-versed in the intricacies of the Azure environment and can assist you with a wide range of Azure-related inquiries. Whether it's infrastructure configuration, deployment, optimization, or troubleshooting, we provide comprehensive support to ensure you get the most out of your Azure investment.

Microsoft 365 Business is a comprehensive suite of productivity tools that includes popular applications like Word, Excel, PowerPoint, and Outlook, along with cloud storage and collaboration features. Our Microsoft 365 Business Standard Support offering is tailored to meet the specific needs of businesses utilizing Microsoft 365. Our team of Microsoft-certified professionals can assist you with various aspects of Microsoft 365, such as licensing, user management, data security, and application support. We are committed to helping you maximize your productivity and leverage the full capabilities of Microsoft 365.

Standard Support Assistance service is a comprehensive support package that includes personalised technical assistance, software updates, bug fixes, and troubleshooting for our products.

Our Standard Support Assistance service provides personalised technical assistance from our expert support team to quickly resolve any issues or concerns with our products. It also includes priority response times for urgent issues and proactive monitoring to prevent potential problems before they occur.

Our service includes unlimited chat, email and phone support from our knowledgeable support team, trained to diagnose and resolve any issues with our products quickly. We also offer remote assistance to help troubleshoot any technical issues that may arise.

Yes, we are available for all of our products.
Contact our consulting team to learn more about getting Standard Support service for your specific product.

At TECHOM Systems, our specialists are committed to providing our customers with the highest level of support. We continuously monitor the effectiveness of our support services and solicit feedback from our customers to ensure that we are meeting their needs and expectations.
We also invest in the training and development of our support team to ensure that they are equipped with the knowledge and tools necessary to provide effective support.

Our Standard Support Assistance service includes priority response times for urgent issues. Our team aims to respond to all inquiries within one business day and will work with you to resolve your issue as quickly as possible.

Yes, our support team can assist with configuring and setting up our products to ensure they are optimised for your specific needs.

You can invite support by emailing or calling our support team directly. Our contact information is provided with the Standard Support Assistance service package.

In the unlikely event that we are unable to resolve your issue, we will escalate it to our product development team and work with you to find an acceptable solution.

At TECHOM Systems, we are cheerful to offer a wide range of services designed to facilitate your organization's growth and success. In addition to our top three services, Proactive Assist, Priority Support, and Digital Transformation, we have many other offerings to meet your unique needs and challenges.

Proactive Assist: Our Proactive Assist Service goes beyond traditional IT support. We understand that technology disruptions can significantly impact your business operations. That's why we take a proactive approach to identify and address potential issues before they become major problems. Our skilled professionals continuously monitor your systems, perform regular health checks, and apply preventive measures to ensure the smooth running of your IT infrastructure. With Proactive Assist, you can minimize downtime, increase productivity, and enhance the overall efficiency of your organization.

Priority Support: We recognize that when you encounter technical issues, you need prompt and reliable assistance. That's where our Priority Support Service comes in. With our dedicated support team, you receive expedited responses and priority handling of your inquiries. We understand that time is of the essence, and our goal is to resolve your issues efficiently, minimizing any disruptions to your business operations. Our knowledgeable experts are equipped to address a wide range of technical challenges, providing you with the peace of mind that comes from knowing you have reliable support when you need it most.

Digital Transformation: As technology continues to advance, organizations must adapt to stay competitive. Our Digital Transformation service is designed to help you navigate this ever-changing landscape and harness the power of digital technologies to drive growth and innovation. We collaborate closely with your team to understand your unique challenges and aspirations. Our consultants provide strategic guidance, industry best practices, and actionable recommendations to ensure that your Digital Transformation initiatives are aligned with your business objectives. With a deep understanding of industry trends and emerging technologies, we empower you to unlock new opportunities and achieve sustainable success in the digital age.

In addition to these top three services, we offer a comprehensive suite of solutions to address various aspects of your organization's technology needs. This includes cloud migration services, information systems security management, data analytics, unified communications, and much more. Our team of experts combines their technical expertise with industry insights to deliver tailored solutions that meet your specific requirements. Whether you need assistance with cloud adoption, cybersecurity, data management, or enhancing your communication infrastructure, we have the knowledge and experience to help you succeed.