In the last few years, businesses have seen IT operations as a potential weak point. It is more important to have a separate set of resources and methods for supporting a remote/hybrid workforce than for serving users physically located in the same location. New skill sets are needed to successfully move on-premises workloads to the cloud. Organizations need more resources than they now have to deal with the growing attack surface and more complex security threats. As a result of these factors, Co-Managed IT Services are gaining popularity. To put it simply, a co-managed arrangement is one in which the IT department and the managed services provider work together to handle the business’s IT needs (MSP). Co-managed IT is a kind of outsourcing closer to a partnership that allows in-house workers to delegate certain responsibilities while maintaining some control over the MSP’s operations.
60% of respondents to a recent poll by survey, a technology industry research organisation, reported that the number of co-managed IT services has grown since the beginning of the epidemic. BCG research shows that 89% of businesses struggle to find qualified IT workers and are planning to expand their use of third-party IT service providers to help them.
Many Options
A co-managed IT setup may take several forms. Certain businesses may outsource help desk services. In order to accommodate customers in various time zones, several MSPs provide after-hours and even 24/7 service. The modern trend toward remote work highlights the usefulness of this. We, at TOS, provide remote help using established procedures and business-grade solutions.
Some businesses choose to outsource the management and monitoring of their IT infrastructure, while others prefer to keep user support in-house. When certain thresholds are reached, the MSP’s monitoring systems can send alerts to fix problems before they cause downtime. Thanks to how quickly the MSP fixed bugs and added new segments. Security concerns are eased, and IT inside the company gets a big gap.
Professionals on hand with the training, credentials, and experience needed. Some MSPs offer full-time, part-time, and as-needed IT staff to work on-site. This lets you do the work quickly and well without worrying about finding, hiring, and keeping talented people on the team.
Misconceptions about co-managed
Even though co-managed IT has these benefits, there are still myths about it. Some businesses think working with an MSP is expensive, but it’s usually less costly than hiring full-time employees and giving them ongoing training. Others believe a Co-Managed IT Services provider is only for big businesses, but many MSPs can adjust their services to fit a wide range of needs.
In-house IT staff are often the ones who give the most trouble. When employees are asked to bring in outside help, it’s natural for them to be worried. Because of this, it’s important to have IT staff help set up the co-managed agreement. Management should take the time to find out what’s bothering the IT department and clarify that the MSP is there to help fix those problems.
IT staff will have more time to work on projects that affect how the company runs if they don’t have to do things like troubleshooting every day. They’ll have less stress and won’t have to be on call when they’re on vacation. In the end, co-managed IT can boost morale and work fulfilment in the IT department and reduce turnover.
Functional Perspective
The MSP’s responsibility is to sit with management and IT professionals to discuss business needs and appropriately design SLAs. While most MSPs share certain core competencies, there is often a wide range in their depth of expertise and speed of response. Some businesses incorrectly generalise all co-managed IT services to be the same.
The top MSPs like TOS use executive-level consultants to help in the creation of IT strategies. Some provide niche services like cloud management and cyber security. A neutral party’s viewpoint might be helpful when trying to boost output while decreasing overhead.
More organisations are using co-managed IT services to deal with the growing complexity of IT, the shift to remote work, and changing customer needs. Co-managed IT gives companies access to knowledge and resources in a flexible and scalable way.
TECHOM Systems (TOS) as your MSP
A large number of organisations have made significant financial investments in the development of mission-critical, bespoke information technology solutions. However, how exactly will these expenditures ensure the capacity to carry out continued innovation?
TOS Premier Support for clients delivers comprehensive, end-to-end, Managed Support for your Microsoft and other IT platform needs, from the cloud to advanced solutions 24×7.
- Unified Communications
- Cloud computing and migration
- MDM Services
- Microsoft Teams
- Cybersecurity and data protection
- Help desk (Priority and Standard ) support
- Virtual CIO (Chief Information Officer) services
At TOS, having a steadfastly managed IT services provider, we can help businesses stay ahead of technology challenges and keep cloud businesses running smoothly. This can allow organisations to focus on their core operations and growth.
Schedule a quick Meeting with our experts and let TOS help you increase service levels, minimise capital and operational expenses, and improve business results.
At TOS, we’re optimistic about being your Co-Managed IT services provider and driving a passable service.
